Conrad Hangzhou
9.0Rating
ExceptionalRated by Guests
34Reviews
What to expect
Pros
- 🏞️Great location near major shopping centers
- 🍽️Excellent dining options with amazing food
- 🧼Very clean rooms and nice toilet/shower area
- 🛏️Comfortable bed and luxurious espresso coffee machine
- 🏙️Spacious rooms with great city view
- 🛍️Connected to a shopping mall for convenient shopping
- 🏨Modern and well-equipped facilities
- 🐻Received a complimentary teddy bear as a gift
- 🌟Exceptional customer service and friendly staff
- 🍳Amazing breakfast options available
Cons
- 💰Higher room fee charged without proper booking confirmation
- 🔍Difficulty in finding bookings causing confusion at the counter
- 🗣️Language barrier with limited English-speaking staff
- 🛎️Reception not welcoming and issues with international credit card payments
- 🚪Room assignment discrepancies and cleanliness issues
- 🌏Software issues leading to inconvenience in communication
- ⏳Long waiting times at the front desk due to crowded check-ins
- 🥢Limited western food options in the breakfast menu
- 💳Inability to process payments with international credit cards at certain facilities
- 🌆Language barrier and training issues with the hotel staff
What this place has to offer
Things to do and ways to relaxFitness center, Hot tub, Massage, Sauna, Spa, Spa/sauna, Steamroom, Tours, Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin]
Conrad Hangzhou is perfectly located for both business and leisure guests in Hangzhou. The property offers a wide range of amenities and perks to ensure you have a great time. Service-minded staff will welcome and guide you at Conrad Hangzhou. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. Conrad Hangzhou is an excellent choice from which to explore Hangzhou or to simply relax and rejuvenate.
Where you'll be sleeping
82 m²
King Deluxe Suite
1 king bed
25 m²
Queen Double Executive River View With Room
1 double bed and 1 queen bed
50 m²
Queen Double Executive Room
2 queen beds
25 m²
King Executive River View With Room
1 king bed
112 m²
King Conrad Suite
1 king bed
50 m²
King Executive Room
1 king bed
50 m²
King Deluxe River View Room
1 king bed
50 m²
Twin Deluxe River View With Room
1 single bed
50 m²
Queen Double River View Room
2 queen beds
50 m²
Twin Deluxe Room
2 single beds
What other guests say about this hotel
Is this hotel improving or worsening?
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