Mercure Singapore on Stevens
8.2Rating
ExcellentRated by Guests
3,513Reviews
What to expect
Pros
- 🌟Outstanding hospitality and attentiveness from staff like Vita, Deepika, and Cai Ting
- 👍Excellent housekeeping service ensuring clean and spotless rooms by staff like Yu Jiao and Bai Dong
- 🤝Friendly and helpful front desk staff, such as Gopi and Janifer, making check-in smooth
- 🏊Great facilities including a beautiful swimming pool and well-appointed gym
- 🏛️Convenient location with good connectivity to public transport and major attractions
- 🍽️Delicious and varied breakfast options at the Food Exchange, recommended by guests
- 💯Consistently high level of service and professionalism by the entire staff
- 🚌Convenient shuttle services provided to attractions like Orchard Road
- 😊Warm and welcoming atmosphere created by the staff, making guests feel valued and at home
- 👏Efficient and helpful concierge and bellman services enhancing guest experience
Cons
- 💡Issues with room maintenance, specifically loose electrical fittings and power sockets
- 🛏️Room size concerns, especially for families needing more space
- 🍴Limited food options in certain areas like the Executive Lounge, impacting guest satisfaction
- 🔊Noise disturbances due to poor soundproofing and late cleaning activities in the hotel
- 💸Additional charges for basic amenities like roll-out beds, affecting overall value for money
- 🚿Inconsistent hot water supply affecting the comfort of guests during showers
- 🛎️Occasional issues with check-in process and room allocation, leading to inconvenience
- 🏨Some guests felt the hotel did not meet their expectations in terms of room size and amenities
- 🥘Disappointing dining experiences with limited food options and quality concerns
- 🚪Room cleaning frequency issues, with some guests having to request multiple times for service
What this place has to offer
Things to do and ways to relaxFitness center, Game room, Pool with view, Tennis court, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Filipino, Hindi, Chinese [Mandarin], Thai, French, Chinese [Cantonese], Korean, Vietnamese, Japanese, Tamil, Nepali, Indonesian, Malay
Ideally located in the Orchard area, Mercure Singapore on Stevens promises a relaxing and wonderful visit. The property offers guests a range of services and amenities designed to provide comfort and convenience. Take advantage of the property's free Wi-Fi in all rooms, 24-hour security, daily housekeeping, taxi service, 24-hour front desk. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like complimentary instant coffee, complimentary tea, towels, closet, internet access – wireless. The property offers various recreational opportunities. Mercure Singapore on Stevens combines warm hospitality with a lovely ambiance to make your stay in Singapore unforgettable.
Where you'll be sleeping
35 m²
Privilege Suite
1 king bed
18 m²
Superior Double Bed
1 double bed
18 m²
Privilege Double
1 double bed
18 m²
Deluxe 2 Single Beds
2 single beds
18 m²
Superior Room - 2 Single Beds
2 single beds
18 m²
Deluxe Double Bed
1 double bed
18 m²
Privilege Room Twin
2 single beds
18 m²
Privilege Room
1 queen bed or 2 single beds
18 m²
Superior Room
1 queen bed or 2 single beds
18 m²
Deluxe Room
1 queen bed or 2 single beds
What other guests say about this hotel
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